Hi Andrea,
downloaded data stored as CSV files in password-protected ZIP archive.
Step 1: Download zip archive
Step 2: Decompress archive with unique provided password (e.g. SuRQTJ
)

Step 3: Navigate to folder and open cvs file in Excel (file-by-file). For example SLEEP_1567178100276.csv
and HEARTRATE_AUTO_1567178100419.csv
files