Hi Hosana C. Morales,

thanks for your question. Please check next points:

1. Sign in with Mi account to both mobile application and Mi Fit website.
2. Compare your Profile ID in app and at Mi Fit website.
3. Set up your location to EU zone. The General Data Protection Regulation (GDPR) is a regulation in EU law.
4. As alternative, try other solutions. For example:
   https://medium.com/@carl_29819/in-amazfit-3-4-4-581f616eb170